Scalable bandwidth from 10Mbps through to OC-12.
Full BGP4 Routing
We use BGP4 (Border Gateway Protocol version 4) on our
Routers to provide immediate failover in the event that the
connection from one of our providers fails. BGP4 is the
standard that allows information sent from the prominent
network to use the best and most efficient route possible.
This ensures that data is delivered to you and your
customers in the shortest time frame and along the most
reliable path. If one of our providers fails, data packets
will continue to route from our network over an alternate
path with a different provider.
Bandwidth Capacity and Guarantee
We always guarantee plenty of excess Internet capacity so
you never have to worry about your bandwidth. We aim for a
maximum average utilization of 70%. This means our metric
for Internet line upgrades is to have 30% excess capacity
during peak load times, regardless of how many high speed
lines we already have. High speed lines are not useful to
customers when they are full, and unlike other providers we
address this problem as a core business policy.
Redundant Power Supply
Power systems in HIC/HIA's datacenter are designed to run uninterrupted
even in the unlikely even of a total power outage. All servers
are fed with conditioned UPS (Uninterruptible Power Supply)
power that will run if utility power fails. The UPS power subsystem
is N+1 redundant with instantaneous fail over in case the primary
UPS fails. In the event of an extended power outage, diesel
generators can run indefinitely and the generator is tested
regularly. When power is restored, the generators continue to
operate until power has stabilized.
All air is circulated and filtered every 45 seconds to
remove dust and contaminants. Liebert environment control
systems ensure the data centre is kept at a constant
temperature. The data center's Liebert HVAC (Heating
Ventilation Air Conditioning) system is N+1 redundant to
ensure that - even in the even of an entire HVAC system
failure - there is a backup system on standby to take over.
These systems regulat3e both room temperature and humidity
to ensure a cool, static-free environment. We maintain 20
degrees Celsius with 50% humidity all year round.
24 X 7 Tech Support
All of our colocation options include 24x7, 365 technical
support. You are welcome to
contact us by email, instant messenger or phone. Day or
night, 7 days a week.
99.9% Uptime Guaranteed
Your data is only as good as its availability. Our goal is to
make the HostedInCanada.com/HostedinAmerica.com Backbone available
to our customers free of network outages 100% of the time. Contact
us directly for more information our current SLA (Service Level
Fire Suppression System
An advanced fire-suppression system is in place to prevent
any fire from spreading, in the unlikely even that one could
start. The temperature, humidity and airflow in the data
center are under constant monitoring.
24x7 Video Monitoring for Security
Access to the data center is monitored on a 24x7 basis.
Man Trap Security Doors
Access to your servers are protected in three ways:
||Digital access to Man Trap.
||Digital access from the Man
the Data Center.
Key Fob for After hours access
Key Fob building access and biometric security permits
access for authorized users on a 24x7x365 basis.
Rate Increase Protection
When you sign up with HostedInCanada.com/HostedinAmerica.com,
we guarantee that your base monthly rate will not increase
for the duration of your contract.