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COLOCATION
DATA CENTER FEATURES

Network Connectivity
Full BGP4 Routing
Bandwidth Capacity and Guarantee
Redundant Power Supply
HVAC
24x7 Tech Support
99.9% Uptime Guarantee
Fire Suppression
Security
Man-Trap Security Doors
Biometrics
1, 2 and 3 year contract protection

Network Connectivity

Scalable bandwidth from 10Mbps through to OC-12.

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Full BGP4 Routing

We use BGP4 (Border Gateway Protocol version 4) on our Routers to provide immediate failover in the event that the connection from one of our providers fails. BGP4 is the standard that allows information sent from the prominent network to use the best and most efficient route possible. This ensures that data is delivered to you and your customers in the shortest time frame and along the most reliable path. If one of our providers fails, data packets will continue to route from our network over an alternate path with a different provider.

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Bandwidth Capacity and Guarantee

We always guarantee plenty of excess Internet capacity so you never have to worry about your bandwidth. We aim for a maximum average utilization of 70%. This means our metric for Internet line upgrades is to have 30% excess capacity during peak load times, regardless of how many high speed lines we already have. High speed lines are not useful to customers when they are full, and unlike other providers we address this problem as a core business policy.

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Redundant Power Supply

Power systems in HIC/HIA's datacenter are designed to run uninterrupted even in the unlikely even of a total power outage. All servers are fed with conditioned UPS (Uninterruptible Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous fail over in case the primary UPS fails. In the event of an extended power outage, diesel generators can run indefinitely and the generator is tested regularly. When power is restored, the generators continue to operate until power has stabilized.

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HVAC

All air is circulated and filtered every 45 seconds to remove dust and contaminants. Liebert environment control systems ensure the data centre is kept at a constant temperature. The data center's Liebert HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure that - even in the even of an entire HVAC system failure - there is a backup system on standby to take over. These systems regulat3e both room temperature and humidity to ensure a cool, static-free environment. We maintain 20 degrees Celsius with 50% humidity all year round.

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24 X 7 Tech Support

All of our colocation options include 24x7, 365 technical support. You are welcome to contact us by email, instant messenger or phone. Day or night, 7 days a week.

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99.9% Uptime Guaranteed

Your data is only as good as its availability. Our goal is to make the HostedInCanada.com/HostedinAmerica.com Backbone available to our customers free of network outages 100% of the time. Contact us directly for more information our current SLA (Service Level Agreement).

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Fire Suppression System

An advanced fire-suppression system is in place to prevent any fire from spreading, in the unlikely even that one could start. The temperature, humidity and airflow in the data center are under constant monitoring.

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24x7 Video Monitoring for Security

Access to the data center is monitored on a 24x7 basis.

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Man Trap Security Doors

Access to your servers are protected in three ways:
 
Digital access to Man Trap.
Digital access from the Man Trap to the Data Center.
Locked Rack

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Key Fob for After hours access

Key Fob building access and biometric security permits access for authorized users on a 24x7x365 basis.

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Rate Increase Protection

When you sign up with HostedInCanada.com/HostedinAmerica.com, we guarantee that your base monthly rate will not increase for the duration of your contract.

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For more information, please call our toll free number at
1.866.730.2040 or email  colocationinfo@hostedincanada.com
 
 

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