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Track Your Website's Performance Questions? Our Answers



 

WEB HOSTING
HELP TOPICS
 
 

Can I use my website for commercial purposes?

How long does it take to set up my hosting account and domain name?

Will I be able to edit my website 24 hours a day, 7 days a week?

How do I transfer files to my website?

What type of e-mail accounts do I get with my hosting account?

What is e-mail forwarding?

What is a POP3 e-mail box?

How do I configure my e-mail accounts?

How do I access my POP3 e-mail box?

Can I get additional e-mail accounts on my current hosting package?

Do you offer e-mail auto-responder capabilities?

What is a "Catchall" e-mail?

Do you provide technical support?

What if I go over my traffic allowance?

Can I get additional disk space?

Do you maintain a backup of my data?

Do you offer a web server statistic?

Can I install my own CGI scripts?

What database access do you offer?

Can I use SSI (Server Side Includes)?

Do you support JAVA?

I already have a web site hosted elsewhere. Can I move here?

Who registers domain names?

Can you register a domain name for me?

Can I register a foreign domain and host it with you?

How long is it before my domain is up and running?

Can I have other domain names pointing to my website?

Can I set up a 3rd level domain? (e.g. http://secure.hostedincanada.com)

Q. Can I use my website for commercial purposes?
A.
Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to a wide range of individuals and businesses, and we encourage our customers to utilize such an enormous medium.

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Q. How long does it take to set up my hosting account and domain name?
A.
New accounts are set up 24 - 48 hours after the payment is processed. Once an account is set up, an activation notice will be sent to you via e-mail, which will include your user-ID, password and FTP host-name. You can begin uploading files to your new website immediately. New account holders will be given a temporary URL to access their site via the web prior to the completion of domain registration or redirection.

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Q. Will I be able to edit my website 24 hours a day, 7 days a week?
A.
You have unlimited access to your website via FTP or Front Page 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your website at your leisure.

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Q. How do I transfer files to my website?
A.
You can use your favorite FTP client to transfer files to our server. Some hosting packages also include access to our server through Front Page.

If you do not have an FTP client, we recommend a FREE program called FileZilla. You can download a copy of this program from: http://filezilla.sourceforge.net

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Q. What type of e-mail accounts do I get with my hosting account?
A.
With your hosting account, you have the option of choosing either e-mail forwarding or POP3 e-mail accounts. The number of accounts that are included with your hosting is based on the package you purchase.

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Q. What is e-mail forwarding?
A.
E-mail forwarding is the capability to have e-mail received on our server forwarded automatically to another e-mail account of your choice. We can arrange to forward all e-mail received at your domain to your current active e-mail account.

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Q. What is a POP3 e-mail account?
A.
A mailbox that receives mail and stores it on the server until it is downloaded by an e-mail program.

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Q.How do I configure my e-mail accounts?
A.
Your e-mail is configured through a web interface which can be found by going to your home page and adding "/panel" to your URL. (i.e. www.hostedincanada.com/panel)

When you are ready to set up your e-mail accounts through your control panel, our on-line hosting manual will show you just how to do it!

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Q.How do I access my POP3 e-mail box?
A.
You have two options: first, through web mail (available to specific hosting packages) and second, through your favorite e-mail software client (i.e. Outlook or Outlook Express). The server settings you will need to use in your mail client will be in the hosting package that you receive when you sign up for hosting.

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Q. Can I get additional e-mail accounts on my current hosting package?
A.
Yes. We offer ala-carte e-mails, please call our office for details.

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Q. Do you offer e-mail auto-responder capabilities?
A.
Yes. Included with every e-mail account is the ability to create auto-responders.

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Q. What is a "Catchall" e-mail?
A.
A Catchall e-mail account will collect anything@yourdomain.com that you have not specifically set up an alias or POP3 account for. You'll get all the mail sent to your domain name and your customers will not receive mail bounces for invalid e-mail addresses at your domain.

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Q. Do you provide technical support?
A.
Yes. We offer telephone support for our business packages and online support for our personal packages. We also encourage our customers in need of information or assistance to send e-mail to support@hostedincanada.com or visit our Support pages.

We provide technical support for our products and services only; we cannot provide help with HTML syntax or CGI programming problems not related to our servers. Tech support is offered live 5 days a week (during regular business hours), and we have 24/7 after hours on-call technicians.

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Q. What if I go over my traffic allowance?
A.
An e-mail warning will be sent advising you of the situation and you will be billed at the end of the month for the additional bandwidth. You may purchase extra traffic at $0.025 per megabyte.

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Q. Can I get additional disk space?
A.
Yes, you can purchase extra space at $7.95 per month for each additional 10 megs.

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Q. Do you maintain a backup of my data?
A.
Yes, we do daily complete backups of your website and e-mails. We store 3 days' worth of backups from our system. There is a fee to restore a backup file, should you request it.

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Q. Do you offer a web server statistic?
A.
For our Linux based customers we offer AWstats (See which Linux packages offer FREE web stats), and for our Windows®2003 based customers we offer Urchin reports (See which Windows®2003 based hosting packages offer FREE web stats).

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Q. Can I install my own CGI scripts?
A.
Yes, each domain has its own local cgi-bin. For your cgi-bin to work you must notify support@hostedincanada.com to allow activation of cgi code through our firewall.

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Q. What database access do you offer?
A.
We offer MySQL, Microsoft ACCESS and Microsoft SQL based on the hosting package you choose.

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Q. Can I use SSI (Server Side Includes)?
A.
Yes, SSI's will parse on any page ending in .shtm or .shtml, rather than the usual .htm or .html.

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Q. Do you support JAVA?
A.
Currently jdk 1.2 is installed on all servers. Java servlets are not presently supported.

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Q. I already have a website hosted elsewhere. Can I move here?
A.
Yes! Just be sure to specify that you are requesting a transfer and NOT a new domain when you order your hosting package with us. You should keep your old service with your current provider while waiting for your DNS settings to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server.

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Q. Who registers domain names?
A.
The Inter NIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people, it would be virtually impossible to maintain sanity on the Internet. We can provide you with domain registration services and in some cases, a domain name is included in your web hosting package.

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Q. Can you register a domain name for me?
A.
Yes, we can! Please go to our domain registration page for full pricing and options.

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Q. Can I register a foreign domain and host it with you?
A.
Yes, we can! Please go to our domain registration page to see a list of the foreign domains we offer.

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Q. How long is it before my domain is up and running?
A.
Domain registrations are usually active in 24-48 hours. Hosting packages are created immediately after your payment is made. You will be able to start uploading files and setting up your website in less than 10 minutes after making payment.

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Q. Can I have other domain names pointing to my web site?
A.
Yes, for a one-time $9.95 fee per additional domain, we can redirect other domain names (that you own) to your main web pages. This is a great way to expand the marketing of your present business.

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Q. Can I setup a 3rd level domain? (e.g. http://secure.hostedincanada.com)
A.
Yes, we can give you a third level domain name such as secure.hostedincanada.com for a small fee. Please call our office for details. The packages are the same as the one posted for normal domains. The advantage to these is Inter NIC registration is not needed. This means no Inter NIC registration fees.

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For more information, please call our toll free number at
1.866.730.2040.
 
 

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