RESELLER
FAQ

Pre-Sales

How much does it cost to become a reseller?

How fast are your connections?

What are your server specifications?

What types of payment do you accept?

How do I transfer my site To HIC Servers?

Is there a 30 day money back guarantee for resold accounts?

Technical

I changed my control panel password and now I can't get in.

Do you handle international domains?

How do I set up new hosting accounts?

Do you have a secure certificate that I can use?

How do I get my email?

Do the resold accounts come with it's own cgi-bin directory also?

Account and Billing

Can I upgrade my plan or features later?

How can I check/change my account information?

What will happen when a site I hosts goes over the data transfer limit?

PRE-SALES FAQ
Q:How much does it cost to become a reseller?

Click here for full details. A:Get your set-up fees waived and save by paying quarterly or yearly in advance. There is no minimum number of accounts to sign-up.

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Q:How fast are your connections?
A:Our servers are located in Calgary in a secure, network center and are connected to Western Canada's Premier fiber provider (Shaw Big Pipe). The network is monitored around the clock. All HIC/HIA Data Centers are engineered with multiple levels of security, uninterruptible power, around-the-clock monitoring and more.

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Q:What are your server specifications?

A:Current servers are 2.4GHz Pentium IV machines with 2 GB of RAM and dual 120 Gb hard drives.

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Q:What types of payment do you accept?
A:
We accept Cheques, Visa, Mastercard, Amex, Pay Pal or Money Orders.

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Q:How do I transfer my site To HIC Servers?
A:
Step 1:
Sign up with us just as if it was a new account.

Step 2: Within a few minutes you will receive an email from us stating that your account has been set up and issuing your an account number and information on accessing your account.

Step 3: Transfer your content and test your site on our server with your IP number.

Step 4: Then e-mail a domain name transfer request to the appropriate registrar company, the company that you initially registered your domain name through. Use the HIC/HIA name servers that are on the signup form when transferring your domain name.

HIC/HIA name servers:
-Primary DNS Server hostname: ns1.hostedincanada.com
-Secondary DNS Server hostname: ns2.hostedincanada.com

Step 5: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with your domain name. Please note: it sometimes takes up to 24-72 hours for the registrar changes to take place on all service providers globally. You may experience people not viewing your new site for this period.

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Q:Is there a 30 day money back guarantee for resold accounts?
A:Yes, this is applies to all of our hosting services. It does not apply to domain names.

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Technical Questions
Q:I changed my control panel password and now I can't get in.
A:Passwords are case sensitive. If you need your username and password emailed to your main admin email, click here.


Q:Do you handle international domains?
A:We currently house domains from other countries, and can house any valid extension. To see a listing of domain names that can be registered by HIC/HIA click here.

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Q:How do I set up new hosting accounts?
A:
You can set up accounts immediately through your Reseller Administrator Control Panel. More information on the Reseller Control Panel is available here: Reseller Control Panel

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Q:Do you have a secure certificate that I can use?
A:
No, but you can get more details on purchasing a SSL cert here or please contact us for more information about secure certificates.

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Q:How do I get my email?
A:
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com

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Q:Do the resold accounts come with it's own cgi-bin directory also?
A:
Yes Each virtual domain is a fully featured hosting package and gets its own directory and within that directory you have a separate cgi-bin directory for that site's cgi programs.

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Account and Billing Questions
Q:Can I upgrade my plan or features later?
A:
The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

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Q:How can I check/change my account information?
A:
Send an e-mail to support@hostedincanada.com and lets us know what you are after.

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Q:What will happen when a site I hosts goes over the data transfer limit?
A:
The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

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For more information, please call our toll free number at
1.866.730.2040.
 
 

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