1. How long will it take to get my certificate?
2. What is the process for ordering a certificate?
3. How long is a certificate valid?
4. How do I renew my certificate?
5. Who issues the certificate?
6. Can I get a refund for my certificate after it is ordered or after it is issued?

Q. How long will it take to get my certificate?
A. "QUICK SSL" certificates are FAST. Once you submit the request and your payment is approved, it typically takes less than 10 minutes to complete your order. for "TRUEBizID" certificates the process can take a few days and depends on how quickly you forward the information that is required. If you need assistance installing your certificate please email support@hostedincanada.com, for assistance and time required.

(top)

Q. What is the process for ordering a certificate?
A. First, go to our SSL certificate page and use the link provided to order your certificate. Here you will be able to specify the type of certificate you need, the number of years the certificate is valid, and enter your credit card information for payment.

Once we receive and verify your payment, we will process your order. This will generate two emails. The first will be an automated email receipt. The second will be an automated email from Hosted In Canada with a few questions we need you to answer to generate the Certificate Signing Request (CSR) you will need along with your registration code.

Once you have responded to our email in the step above, we will process your order.

You will then receive an email from the certificate vendor "Geo Trust" with a link to approve the certificate order and instructions on what information you will need to complete your order, if needed.

IMPORTANT: Be sure to send this information promptly to ensure quick processing of your order.

For "TRUEBizID" certificates we require additional information. Once the certificate vendor has verified your proof or organization (True Business ID only), they will send you and Hosted In Canada the site certificate. Once we receive this, you will be contacted by our office to offer support with installing the certificate on your site.

(top)

Q. How long is a certificate valid?
A. Certificates are valid for 365 days from the date of issuance (not purchase). Renewal certificates are valid for one year from 365 days from the latter of the date of issuance or the date of expiration of the certificate it is replacing (if a GeoTrust certificate is being renewed).

(top)

Q. How do I renew my certificate?
A. 60 days before your certificate expires you will receive an email with detailed instructions on how to renew your certificate. Renewing a certificate, is just like ordering a new certificate, simple. Renewal certificates are typically issued within one to two days if the organization information for the domain has not changed. If the organization information has changed, the proof of organization will need to be faxed when processing the renewal (True Business ID only).

(top)

Q. Who issues the certificate?
A. GeoTrust. For more information, see the GeoTrust site.

(top)

Q. Can I get a refund for my certificate after it is ordered or after it is issued?
A. Certificates that have been ordered but not issued can be cancelled. Certificates that have been issued can be only be refunded within seven days of issuance.

(top)

For more information, please call our toll free number at
1.866.730.2040.