SUPPORT
TOP 10 SUPPORT ISSUES
1. Logging into my Control Panel
2. Adding e-mail accounts to my Control Panel
3. How do I Set-up my computer to receive my email?
4. My email will receive but not send
5. FTP access
6. How do I upload my web pages to your server?
7. I don't know my user name or password. Now what?
8. Form mail scripts
9. How do I transfer my domain name to HIC/HIA?
10. How come everything always happens to me??

1. Logging into my Control Panel

You can log into your control panel by going here : http://login.hostedincanada.com.  Then enter your "Login", which is your domain name without the www. and then your password.

2. Adding e-mail accounts to my Control Panel

1. Log in to your control panel. (See #1 above)
2. Under the main "SYSTEM MENU" on the left hand side click on "Home".
3. Scroll down the main page until you see the "Services" section and click on "Mail".
4. Here you can add, edit and remove email accounts.

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3. How do I Set-up my computer to receive email?

For help setting up email for any of the following programs:

Outlook
Outlook Express
Netscape Communicator
Eudora
Pegasus
Incredi-mail

Please visit our Knowledge Base and Main Support Area.

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4. My email will receive but not send

Over the last year or two, some ISP's (Internet Service Providers i.e. Telus, Shaw or Rogers) which are not to be confused with HPS's (Hosting Service Providers) have been trying very hard to battle SPAMMERS. One way they do this is by blocking certain ports and mail settings which are not apart of their networks. For example:

if you use Telus as your ISP, you may need to change your SMTP email settings from: mail.yourdomain.com to: "smtp.telus.net" This will allow you to use your personal domain name to send emails. This can also occur with other ISP's like Shaw Cable or Sprint.

Please contact your ISP to find out what SMTP setting you need to use.

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5. FTP access

The most common error people make when trying to upload new web pages to our servers is that they do not enter their information correctly into their sFTP (Secure File Transfer Protocol) program. You need 5 pieces of information, in the correct format:

Your account settings are:

Host: www.yourdomain.com (please don't actually type "yourdomain.com" type YOUR actual domain.
Server Type: SFTP
Logon Type: Normal
User:   this was emailed to you at the time of your account set-up.
Password: this was emails to you at the time of your account set-up.

Once connected look for the following folder, as this is were your website files need to be located: /httpdocs/

These settings will work for with ANY secure ftp program.  If you need a quality and secure FTP client, which we can support easily, download and install "FileZilla".  Its FREE and supports SFTP (Secure File Transfer Protocol): http://filezilla-project.org/download.php

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6. How do I upload my web pages to your server?

Connect to our server using your favorite FTP program. You can download a FREE copy of FileZilla from our Support area under "Downloads".

1. Start an sFTP program.
2. Log in using the appropriate information (see above #5 FTP access for help)
3. Navigate to the default directory: /httpdocs/
4. Transfer your pages to our server

Note: The default upload directory is /httpdocs/

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7. I don't know my user name or password. Now what?

Q. I cannot remember my password to log in to my control panel, how do I get this password?
A. Please submit a ticket to have your username and password sent to the administrative contact listed on your account.

Q. I cannot remember my password for my email account, how do I reset it?
A. Contact your account administrator who will be able to login to the company control panel, and this person can reset your password.

Q. I cannot remember my password to manage my domain, how do I get this password?
A. Click here to submit a ticket to request for your username and password to be sent to you.

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8. Form Mail Scripts

An online form is commonly used to gather information from people visiting your website. (See sample here) A form is placed within a standard html page and can be customized to fit your needs. When someone fills out your form and submits the information, that information is sent to via e-mail.

For more information about making your forms work, please search our knowledgebase.

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9. How do I transfer my domain name to HosteinCanada.com?

Go to our Transfer your Domain Name page and submit your domain name for transfer.

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10. Why does everything always happen to me?

Rumor has it... you're just one of the lucky ones.

 

 
For more information, please call our toll free number at
1.866.730.2040.
 
 

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