TOP 10 SUPPORT ISSUES
1. Logging into my Control Panel
You can log into your control panel by going
http://login.hostedincanada.com. Then enter your
"Login", which is your domain name without the www. and then your password.
2. Adding e-mail accounts to my
1. Log in to your control panel. (See #1
2. Under the main "SYSTEM MENU" on the left
hand side click on "Home".
3. Scroll down the main page until you see the "Services"
section and click on "Mail".
4. Here you can add, edit and remove email accounts.
3. How do I Set-up my
computer to receive email?
For help setting up email for any of the following programs:
Please visit our
Knowledge Base and
4. My email will receive but not send
Over the last year or two, some ISP's (Internet
Service Providers i.e. Telus, Shaw or Rogers) which are
not to be confused with HPS's (Hosting Service Providers)
have been trying very hard to battle SPAMMERS. One way they
do this is by blocking certain ports and mail settings which
are not apart of their networks. For example:
if you use Telus as your ISP, you may need to change your
SMTP email settings from: mail.yourdomain.com to: "smtp.telus.net"
This will allow you to use your personal domain name to
send emails. This can also occur with other ISP's like Shaw
Cable or Sprint.
Please contact your ISP to find out what SMTP setting you
need to use.
5. FTP access
The most common error people make when
trying to upload new web pages to our servers is that they
do not enter their information correctly into their sFTP
(Secure File Transfer Protocol) program.
You need 5 pieces of information,
in the correct format:
Your account settings are:
Host: www.yourdomain.com (please don't actually type "yourdomain.com"
type YOUR actual domain.
Server Type: SFTP
Logon Type: Normal
User: this was emailed to you at the time of your account
Password: this was emails to you at the time of your account
Once connected look for the following folder, as this is
were your website files need to be located: /httpdocs/
These settings will work for with ANY secure ftp program.
If you need a quality and secure FTP client, which we can
support easily, download and install "FileZilla". Its FREE
and supports SFTP (Secure File Transfer Protocol):
6. How do I upload my web pages
to your server?
Connect to our server using your
favorite FTP program. You can download a FREE copy of
FileZilla from our Support area under "Downloads".
1. Start an sFTP program.
2. Log in using the appropriate information (see above
#5 FTP access for help)
3. Navigate to the default
Transfer your pages to our server
Note: The default upload directory is /httpdocs/
7. I don't know my user
name or password. Now what?
Q. I cannot remember my password to log in to my
control panel, how do I get this password?
submit a ticket to have your username and password sent
to the administrative contact listed on your account.
Q. I cannot remember my password for my email account,
how do I reset it?
A. Contact your account administrator who will be
able to login to the company control panel, and this person
can reset your password.
Q. I cannot
remember my password to manage my domain, how do I get
Click here to
submit a ticket to
request for your username and password to be sent
8. Form Mail Scripts
An online form is commonly used to gather information
from people visiting your website. (See sample
here) A form is placed within a standard html page and
can be customized to fit your needs. When someone fills
out your form and submits the information, that
information is sent to via e-mail.
For more information about making your forms work, please search our
9. How do I transfer my domain name
Go to our
Transfer your Domain Name page
and submit your domain name for transfer.
10. Why does everything always happen to me?
Rumor has it... you're just one of the lucky ones.