Thank you for your order!

This message contains all the information necessary to have your Web site & email up and running in no time. We realize this information may seem quite cryptic to some, but we encourage you to read it through in its entirety. 


1. YOUR DOMAIN SETTINGS INFORMATION:

Please contact the company you registered your domain name through to have your DNS (Domain Server
Settings) settings changed to the following:

Primary DNS: ns1.hostedincanada.com / 204.244.121.106 
Secondary DNS: ns2.hostedincanada.com /66.18.205.61

NOTE: If you purchased your Domain Name through HostedinCanada.com, your DNS settings will be arranged by our technical department.


2. ACCESSING YOUR WEBSITE CONTROL PANEL

You can log into your web Site CONTROL PANEL in two ways: 

A. As the main web site "Site Administrator" go to http://login.hostedincanada.com. 

B. Also, for individual email users on your account you can send them to:
http://login.hostedincanada.com  Here your individual email users can reset there email passwords, adjust spam settings, set-up vacation and auto responders and more.

NOTE: Your Master Login and Master Password information was created when you first signed up for hosting with HostedINCanada.com. For individual email users to login you must first create an email for them and temporary password through the main "Website Control Panel. Once you login into your Main Website control panel, you will find detailed help files to assist you.

3. ANTI-VIRUS and ANTI-SPAM

All emails that go through HostedINCanada.com or, all emails you create on your account are screened for viruses. Also, all emails are checked for spam content. Each individual user will need to login as a "User Administrator" to configure and set the level of Spam Protection desired.

4. EMAIL CONFIGURATIONS:

Your account is pre-configured to work as POP3 and IMAP. We suggest using your domain name accounts (i.e. steve@hostedincanada.com) as our system provides full Anti-Virus and Anti-Spam protection. In order to use your
POP3 accounts, you need to set-up your e-mail client (Netscape, Eudora, Pegasus, Outlook, etc.) to send and retrieve your mail. This is done by configuring the following fields in your email software:

POP3 Configurations - 

Set POP3 as follows: 

Incoming mail server settings: mail.yourdomain.com Set Outgoing SMTP to:
mail.yourdomain.com USERNAME format: user@yourdomain.com
PASSWORD: XXXXXX

Consult your email software documentation for specific directions or view our help files when you are logged into the control panel.

WEBMAIL - Your email is fully accessible from anywhere in the world using a standard browser by visiting http://webmail.hostedincanada.com
* Note: Your e-mail will not function until your domain name is registered with a registrar and your DNS, or Domain Server settings have resolved over to the new (ns1.hostedincanada.com) and (ns2.hostedincanada.com) settings.
(See #1 above)


5. FTP CONFIGURATIONS:

We recommend using a simple and FREE program called FileZilla to upload files to your website. To download a FREE copy of this program visit our support section (highlight a link to http://support.hostedincanada.com, into a new window) and see "Downloads". 

FTP Settings:

    The most common error people make when trying to upload new web pages to our servers is that they do not enter their information correctly into their sFTP (Secure File Transfer Protocol) program. You need 5 pieces of information, in the correct format:

        Your account settings are:

        Host: www.yourdomain.com (please don't actually type "yourdomain.com" type YOUR actual domain.
        Server Type: SFTP
        Logon Type: Normal
        User:   this was emailed to you at the time of your account set-up.
        Password: this was emails to you at the time of your account set-up.

        Once connected look for the following folder, as this is were your website files need to be located: /httpdocs/
        These settings will work for with ANY secure ftp program.  If you need a quality and secure FTP client, which we can support easily, download and install "FileZilla".  Its FREE and supports SFTP (Secure File Transfer Protocol): http://filezilla-project.org/download.php

  How do I upload my web pages to your server?
  
        1. Start an sFTP program.
        2. Log in using the appropriate information (see above #5 FTP access for help)
        3. Navigate to the default directory: /httpdocs/
        4. Transfer your pages to our server

        Note: Again, the default upload directory is /httpdocs/