Q: What is a domain name?
A: A domain name is essentially a signpost on the Internet. Every Website you’ve ever been to, and every email you’ve ever composed, has used a domain name in its address. People register domain names in order to “stake a claim” to a particular name — whether for business or personal reasons. Once a domain name is registered to a person or company, it is that person’s to use exclusively as long as they continue to pay the yearly renewal fee. Our domain name is hostedincanada.com, and we also own hostedincanada.net and hostedincanada.ca.

Q: Why do I need to register a domain name?
Most Internet providers offer you a directory on their own domain. Most of the time, they look like this: http://www.yourisp.com/~yourname/. In addition to having to explain the little squiggle mark (~ which is called a tilde) to your less net-savvy customers, this can prove cumbersome on business cards and letterhead, and it does not reflect the unique nature of your business or homepage. Registering a domain name for your business or organization is essential to your marketing efforts. An independent domain name gives your business a unique identity on the World-Wide Web.

Q: Can anyone register a domain name?
A: Yes. There are no restrictions on who can register a domain name, you don’t even need a website.

Q: How long does it take to register a domain name?
A: Registration normally occurs on the same day the order is submitted when paying by credit card. If you are paying by check, the domain will be registered once payment is received.

Q: Can I register a domain name if I am not ready to sign up for hosting yet?
A: Yes, you can register your domain name now and set up a hosting account later.

Q: How will I be able to tell if my desired domain name is already taken?
A: When you contact us to register a domain name, we will search the domain name database (which is known as “WhoIs”) to see if your requested domain name is available. If the domain request comes up with “no match” you will be able to register that domain name.

If you would prefer to check available domain names for yourself, click here.

Q: Why would I register my domain name through HIC/HIA instead of someone else?
A: Simple really, service and then price. Call us during our regular office hours and you may be surprised. Why? You can actually talk to someone on the phone. Contact Numbers and Hours of operation.

Q: Is registering my new domain name through this site any different than registering it through Network Solutions?
Yes and No! The service and product is the same, but the price is different. You will still maintain all rights to your domain name providing that you maintain the registration fees.

Q: How Much Does HIC/HIA (HostedinCanada and HostedinAmerica) charge to register a domain name?
A: HIC will register your .COM, .NET, .ORG or .INFO domain name for $14.95 per year, or $19.95 per year for .CA. This is a big savings over the rates that most hosting companies charge!

Q: Are there any charges other than the registration fee?
A: No. You only pay the registration fee no other services fees.

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, check, e-Transfers or money order.  For clients paying monthly for larger amounts, we allow wire transfers.

Q: How do I choose a good domain name?
Choose a name that reflects the intent and purpose of your Website or business. Try to keep it short and snappy, and say it out loud, as if you were telling someone at a party to visit your web page. Some domain names look good on paper but are confusing when you try to send someone to them over the phone. Keep in mind the image that it conjures…your domain name will be one of the ways people recognize or evaluate your site for their interests when they are searching via Yahoo! or other search engines. When facing a large number of choices, the snappiest domain will sometimes grasp the most attention.

Q: What are the valid characters for a domain name and how long can it be?
The only valid characters for a domain name are letters, numbers and a hyphen “-“. Other special characters like the underscore “_” or the exclamation mark “!” are not permitted. A domain name can be up to 63 characters long, plus the characters used to identify the Top Level Domain (.com, .ca, .biz, .info, .net, .org). Do not include the www. before your domain name when counting characters.

Q: Do I need to register .com, .net, and .org?
The expense of registering and supporting a domain name is minor compared to the expense of marketing your domain name and your business. The last thing you want is for someone else (usually your competitors) to benefit from your efforts to establish your identity. You will see competitors registering names close to yours, trying to benefit from typos your visitors may make.

For example, someone registered internik.net to try and benefit from typos by visitors to internic.net. HostedinCanada.com is a good example, too. In order to protect Hostedincanada.com, we have also registered:


and several others.

Q: What if my desired domain name is the same as a trademarked name?
Generally, if you’ve registered the name in good faith, it’s not a name belonging to an internationally known company, and you can show that you have a legitimate reason to use that name then you are likely to be able to keep that name. That may not be the case if it can be shown that you purchased the name for the express purpose of re-selling it to a company with a legitimate claim to the name. Please see the Uniform Domain Name Dispute Resolution Policy for details.

Q: What are the chances of your staff misspelling my domain name or personal information during the registration process?
A: Absolutely none. Our domain registration process is completely automated. Your domain name and personal information are recorded exactly the way you enter it.

Q: What if my contact information changes?
You should always keep your domain contact information current. There are three contacts listed on every domain: Administrative, Billing, and Technical contact. If any of these contacts change, just log in and update your information.  Go to the Domain Menu, My Domains and click the wrench to the RHS of the domain you want to manage.  Once on this page on the LHS look for “Contact Information”.

Q: Once I have a domain name, how long may I use it?
If there are no trademark disputes, your secured domain name will be yours for as long as you maintain the yearly registration fees.

Q: What happens when it comes time to renew?
You will be invoiced on the anniversary date of your domain registration, and charged our standard registration fee of $14.95/year to renew. There are no other service charges or InterNIC fees to pay.

Q: I just registered my domain name, and you sent me an email which says that you have registered it, but when I type it into my Web browser, it says the domain can’t be found. Why?
A: When you receive the email confirming the registration of your new domain, there are many more steps still to be done behind the scenes. Your domain will be entered into the global WhoIs database, and your registration must travel to all the ISPs in the world. It will be 24-48 hours after you receive the confirmation email before you will be able to go to your domain with your Web browser.

Q: Why would I want to transfer my domain to a new registrar like HIC/HIA?
A: When you registered your domain you probably paid anywhere from $40 to $70, just to reserve it for just one year. Now that it is coming due, you can save yourself some money by taking advantage of HIC/HIA’s extremely low transfer and registration pricing. In addition, once the transfer is complete, you will be able to easily manage your domain by using our secure online control panel.

Q: How much does it cost to transfer my domain to HIC/HIA?
A: You can transfer your domain from your current domain registrar to HIC/HIA for just $14.95. This will add one year to the original registration term. For example, if your domain is due to expire in 2 months, you can transfer it to HIC today for only $14.95, and it will then expire in 1 year and 2 months.

Q: My domain name is registered through a different registrar and it is almost time for me to renew my registration. Is there any way that I can transfer it to you to pay the lower fees?
A: Yes! You can put in a transfer request anytime. The transfer cost includes one year of renewal and when the transfer is complete you actually get 1 year added to the life of your domain.  Just register or login to our website and request the transfer.

Q: What is the difference between yourname.com and www.yourname.com?
yourdomain.com is the name of the domain itself. www.yourname.com is the actual address of your domain on the Web. When your domain is hosted by HIC/HIA, visitors can reach your Website by typing either yourdomain.com or www.yourdomain.com. Both will direct visitors to the same Website.

Q: I don’t understand the difference between a domain name, a website and web hosting.
A: A domain name is like a personal cell phone number where people can dial you up. A website is the information people get when they find you and a web host is the company you contract with to provide the connection for you and your friends or clients.

Q: Do I automatically get a website with my domain name?
A: Yes and No. This is often an area of confusion. Your domain name and your “website hosting” are distinct and separate products from an actual website.  Some hosting packages include website building tools and we now offer the wonder app Weebly. 

Q: TUCOWS has stolen my domain name!
If you do a WhoIs search at Network Solutions or another registrar, you may get a result that looks like this:

Registrar: TUCOWS, INC.
Whois Server: whois.opensrs.net
Referral URL: http://www.opensrs.org
Updated Date: 24-jan-2002

This does not mean that TUCOWS, INC. is the owner of your domain. Tucows OpenSRS is the registrar for HostedinCanada/HostedinAmerica, which means that OpenSRS provides the service of registering our customers’ domains. You are still the registrant, who is the owner of the domain.

Go to http://whois.opensrs.net/ to look up your domain on the Tucows OpenSRS system to see your registration info.

Q: What is name service (DNS)?
A: DNS (Domain Name Service) is a directory service. Name servers hold records that point internet users to websites, email mapping, or any specific servers people may have. Every domain needs a DNS server answering for it. They are basically the machines that hold vital information for that domain.

Q: Will HIA/HIA be providing Primary and Secondary DNS?
A: Yes, we will. For each registration you need two different domain name system (DNS) servers. In order to receive any of our services your domain must utilize our DNS. Your registered domain name will automatically default to our DNS.

NOTE: If you move your domain to another DNS, you will no longer be able to use our services.

Q: Can I register a domain with HIC/HIA, but have the domain point to alternate name servers?
A: Yes. Just register your domain name here and fill in different name servers on the order form.

Q: Registry? Registrar? Registrant? What do these words mean?
A: There is one Registry for every Top-Level Domain. The Registry for .com and .net domains is maintained by VeriSign, Inc. The Registry for .org domains is maintained by Public Interest Registry (PIR). The Registry for .biz domains is maintained by NeuLevel, Inc. The Registry for .info domains is maintained by Afilias Limited. The Registry for .ca domains is maintained by Canadian Internet Registration Authority (CIRA). The Registry for .us domains is maintained by NeuStar, Inc.

A Registrar is a company that can enter new domains into the Registry. The Registrar for domains registered through HostedinCanada/HostedinCanada is OpenSRS.

The Registrant is the individual or organization that registered a particular domain name.

For example, Anita Jacobson (registrant) registers the name anitajacobson.com through OpenSRS (HostedinCanada/HostedinAmerica’s registrar) who in turn writes the name to the central database (VeriSign, Inc., the registry).

Q: Who is ICANN?
ICANN is the organization responsible for maintaining domain name registration records and dispute policies and laws governing domain name registrations.

Q: What is HostedinCanada/HostedinAmerica’s Canadian GST number?
A: GST#878852813 RT0001

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